Returns, Shipping, & FAQ
If there is an error or visible quality issue, I will be able to refund your order. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via the contact form.
Shipping
Orders placed by November 12th at 11:59pm ET will ship together on November 14th. I’m personally packing this first Ribkoi merch drop! This is the dispatch date; delivery time will depend on your location. Tracking will be provided once your order is dispatched.
Orders ship every Saturday. Order by Thursday at 11:59 p.m. ET to be included in that week’s shipment.
Orders placed November 13-19th will ship out on November 28th (as I will be out of town the weekend of November 21st.)
Orders placed on November 20-26th will ship out on November 28th.
Orders placed on November 27th - December 3rd will ship out on December 5th.
After the December 5th ship date, I will take a week off… to launch another merch drop!
Because products are made to order, I do not accept general returns.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of my products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, I cannot cancel or refund it.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the error clearly displayed.
Please contact me with these details via the contact form.
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, I cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, I cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please reach out to me via the contact form. I'll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
I accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.